Chrysler has agreed to take action to protect its customers and
the driving public. Consumers impacted by the safety recall and
customer satisfaction campaign should have their vehicles
serviced promptly once they receive notification from Chrysler.
In the meantime, the investigation remains open pending
completion of the agency’s review.
Based on NHTSA’s preliminary analysis, as outlined in its recall request letter, Chrysler has voluntarily agreed to conduct a safety recall of model year 2002-2007 Liberty and 1993-1998 Jeep Grand Cherokee vehicles. On vehicles in the recall that are not equipped with a tow hitch, Chrysler will install a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles in the recall that are equipped with an aftermarket tow hitch, Chrysler will assess whether the hitch and surrounding areas show evidence of sharp edges or other puncture risks. If so, Chrysler will replace the tow hitch with a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles already equipped with a Chrysler designed tow hitch, Chrysler will inspect the area around the tow hitch installation, and if any installation issues are identified, they will be repaired free of charge.
For 1999-2004 Grand Cherokees, Chrysler has indicated that it will conduct a customer satisfaction campaign. Chrysler will contact owners and offer to inspect vehicles in this group if equipped with an aftermarket tow hitch, and if necessary, replace free of charge any hitches that show evidence of sharp edges or other puncture risks from the tow hitch or mounting hardware. If an aftermarket trailer hitch is not installed, no further action is required. Affected owners who are not sure whether their vehicle’s trailer hitch is aftermarket or original Jeep equipment can contact their local Chrysler, Jeep, or Dodge dealer to schedule an inspection.
To learn more, click here.
Based on NHTSA’s preliminary analysis, as outlined in its recall request letter, Chrysler has voluntarily agreed to conduct a safety recall of model year 2002-2007 Liberty and 1993-1998 Jeep Grand Cherokee vehicles. On vehicles in the recall that are not equipped with a tow hitch, Chrysler will install a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles in the recall that are equipped with an aftermarket tow hitch, Chrysler will assess whether the hitch and surrounding areas show evidence of sharp edges or other puncture risks. If so, Chrysler will replace the tow hitch with a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles already equipped with a Chrysler designed tow hitch, Chrysler will inspect the area around the tow hitch installation, and if any installation issues are identified, they will be repaired free of charge.
For 1999-2004 Grand Cherokees, Chrysler has indicated that it will conduct a customer satisfaction campaign. Chrysler will contact owners and offer to inspect vehicles in this group if equipped with an aftermarket tow hitch, and if necessary, replace free of charge any hitches that show evidence of sharp edges or other puncture risks from the tow hitch or mounting hardware. If an aftermarket trailer hitch is not installed, no further action is required. Affected owners who are not sure whether their vehicle’s trailer hitch is aftermarket or original Jeep equipment can contact their local Chrysler, Jeep, or Dodge dealer to schedule an inspection.
To learn more, click here.
