Chrysler has agreed to take action to protect its customers and the driving
public. Consumers impacted by the safety recall and customer satisfaction
campaign should have their vehicles serviced promptly once they receive
notification from Chrysler.
In the meantime, the investigation remains open pending completion of the
agency’s review.
Based on NHTSA’s preliminary analysis, as outlined in its recall
request letter, Chrysler has voluntarily agreed to conduct a safety recall
of model year 2002-2007 Liberty and 1993-1998 Jeep Grand Cherokee vehicles.
On vehicles in the recall that are not equipped with a tow hitch, Chrysler
will install a Chrysler designed tow hitch free of charge, provided the
condition of the vehicle can support proper installation. On vehicles
in the recall that are equipped with an aftermarket tow hitch, Chrysler
will assess whether the hitch and surrounding areas show evidence of sharp
edges or other puncture risks. If so, Chrysler will replace the tow hitch
with a Chrysler designed tow hitch free of charge, provided the condition
of the vehicle can support proper installation. On vehicles already equipped
with a Chrysler designed tow hitch, Chrysler will inspect the area around
the tow hitch installation, and if any installation issues are identified,
they will be repaired free of charge.
For 1999-2004 Grand Cherokees, Chrysler has indicated that it will conduct
a customer satisfaction campaign. Chrysler will contact owners and offer
to inspect vehicles in this group if equipped with an aftermarket tow
hitch, and if necessary, replace free of charge any hitches that show
evidence of sharp edges or other puncture risks from the tow hitch or
mounting hardware. If an aftermarket trailer hitch is not installed, no
further action is required. Affected owners who are not sure whether their
vehicle’s trailer hitch is aftermarket or original Jeep equipment
can contact their local Chrysler, Jeep, or Dodge dealer to schedule an
inspection.
To learn more, click
here.